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housing associations and the public sector

JDI offers a full range of property maintenance and improvement services to our public sector and social housing clients.

Our company is committed to the ethos of social housing, and has built partnerships with several major social housing organisations in Yorkshire. This work includes:

• Day-to-day maintenance and repairs
• Emergency call-out service
• Planned improvements (packaged works)
• Kitchens
• Bathrooms
• Home improvement projects
• Pre-paint repairs
• Painting projects
• Void works
• Conversions and de-conversions

We are happy to work either via the Schedule of Rates system or via bespoke contracts. Although every housing association is different and faces a unique set of challenges, JDI understands that there are several constant factors, and several issues that are common to all social housing organisations. Based on these factors, JDI Property Services Ltd has developed a ‘model’ for the provision of property services to social housing groups. These core principles represent a real benefit to our clients:

• Assured quality:
  Our ‘Just Deliver Quality’ programme informs all our activities, through the recruitment and training of trades people, through the entire process of service provision and management.
  
• Understanding the needs of tenants:
  Tenant satisfaction is perhaps the single most important ‘acid test’ of the success of a housing association. JDI understands this through our involvement with social housing, and seeks to deliver quality services with a commitment to tenant care. All our operatives are trained in customer care, and employed for their courtesy and diplomacy, as well as their technical skills.
  
• Speedy response:
  In the eyes of most tenants, the speed at which responses are dealt with is a major indicator of the level of service they are receiving. This applies both to communication and to the time taken to attend site. An efficient service does not happen by accident, and must be planned. Measures to achieve a speedy service typically include:
• Providing sufficient back-up personnel
• Employing operatives on a varied range of contractual terms, to provide flexibility and cover
• Providing additional cover at weekends, evenings and peak periods
• Supplying ‘roaming teams’ to deal with minor issues, pre-emptive minor repairs…etc
  
• Reliability:
  Being honest, we can never guarantee 100% reliability – we are reliant on human beings, after all! However, we do promise: to continually strive for 100%; to never accept failure; to ensure that adequate cover is always available for sickness, traffic and acts of God; to ensure that lateness and failure to complete a job to complete satisfaction are communicated to all concerned.
  
• Ease of management:
  Dealing with property repairs and maintenance represents a huge drain on the resources of most associations, and a disproportionate degree of hassle and disruption. JDI aims to ease this disruption through offering a range of support services, tailored to the needs of the association.
  
• Administrative support:
  The delivery of exceptional services depends on combining appropriate technological solutions with people who are highly trained and who care. JDI excel at delivering quality management from start to finish, from the processing of requests through to the provision of bespoke management reports. If appropriate, this may include the provision of ‘0800’ call-centres to deal with property issues.
  
A truly bespoke service:
A service can only truly meet the needs of the housing association if it is designed to meet the needs of that organisation. We aim to design a service based on the needs of our clients and their tenants, rather than on our own convenience.
• Environmental & home improvement programmes
  Through providing a fully managed and integrated rollout of improvement programmes, many benefits can be achieved, whether these are aimed at improving the associations estate, the environment, or tenant’s lives. JDI excel at the planning and delivery of such programmes – from landscaping to energy efficiency to ‘clean-up’ campaigns.
  
• Cost effective services
  We understand that housing associations have an obligation to achieve excellent value-for-money through the services they provide for tenants. To this end, we are happy to operate on an ‘open book’ basis, as opposed to via the traditional NFHA/NSR schedule of rates.
  
• A partnership approach
  Partnerships only work – and last – when all parties are being satisfied: the association, its tenants, and the service provider. To this end, we attend regular tenant meetings, seek feedback and critique of our performance, and continually monitor ‘best practice’ achieved elsewhere by other groups in other areas. By doing so, we continually improve the service that we – and thereby our partner organisations - provides their tenants, and seek to keep our clients at the forefront of tenant service provision.